Return and refunds

HOW TO RETURN AN ITEM

1. NOTICE.
We ask you to send us an email to : sales@lordsfools.com, or your can call the phone :+33(0)1.79.97.71.25. dial number 3 administration service.

Inform us about the pieces you want to return. Explain us for which reason. and we will send you a number of return.

2. PREPARE THE PACKAGE

• Put the items that you wish to return in the package.


3. SHIPPING FOR RETURN
Arrange the collection of your return follow the instructions depending on the courier. You can find this information on the return label.

  • SHIP TO:
  • ISWT , Lords & Fools, 175 rue du temple, 75003 Paris, France.

5. METHOD OF REFUND
The refund method will follow the payment method:

• CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.

• PAYPAL PAYMENT: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.

If your order has been shipped outside of the EU, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

GENERAL INFORMATION:

We need to be inform of the return goods within 8 days from the date of delivery of your items, and ship your return within 10 days from the notification by email.

You can ship items exclusively from the country they were sent.

Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.

It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).

Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.( sales@lordsfools.com)